£0 - £500
£501 - £1000
Ways to Earn Points
Create an account
Follow us on Instagram
Make a purchase
5 points per £1
Like us on Facebook
Visit The Journal Shop
Refer a friend
Sign up to our mailing list
Write a product review
|Points per £
How do I view my point balance?
Your point balance is on every page in the top bar.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
I purchased in-store and my points aren't in my account yet?!
In-store purchases take a little longer to process into your account, please give us a day for the points to appear. If your concerned your points haven't been added please contact us.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details.
What happens if I return an item that I used loyalty points to purchase?
If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.