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Warehouse Relocation

Hello
 
We've got an important notice for all of our lovely customers about The Journal Shop's new warehouse.

The Journal Shop is growing and so we're moving our warehouse to Shropshire! Our London warehouse will be ​permanently relocating to a bigger Distribution Centre (DC) in Shropshire to enable us to improve our services to all of our customers and to increase our efficiency. 

This move will mean we can zip your orders to you faster and bring you even more stationery goodness! 

We expect orders to begin shipping from the week commencing 19th Feb 2018, however our service might be slightly slower than usual initially, whilst we ensure all systems have integrated and orders are being efficiently processed. 

This means that your order might not ship immediately, but please be assured that our service will be back to normal very soon. If you have any concerns about your order, please let us know. 

Will this affect my order? 

  • Yes it will. 

    During the relocation process, we will not be shipping any orders between 
    12.02.18 - ​16.02.18 inclusive.
     
When is the last date that you can ship my order before the move?
 
  • The last date for shipping will be Friday ​9th February 2018.
 
When will you start shipping orders again? 
  • We will ​resume ​shipping​ orders from our Shropshire DC​ between ​Monday 19th - 26th February 2018.


Can I still place an order online while the warehouse is moving?
  • Absolutely!

    All 
    orders will still be accepted and acknowledged ​as usual​ ​whilst we are relocating our London warehouse but will not ship until Monday 19th February ​2018, so if you want something urgently before that date, please make sure to get your order in by Friday 9th February 2018
     
Is there anything else I should know?
 
  • Yes! All returns and exchanges will now be processed at a new address. Please check our 'returns policy' for up to date information.


Thank you for your support and patience - we'll be back to normal very soon!

If you have any queries or concerns please contact us and one of our team members will be happy to help you.