About Us The Journal Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Similarly, we are always happy to help our customers with questions about products. Please do not hesitate to email us should you require any help or advice.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment, which will be safely and securely processed. At no point are your card details transferred to any third party - even ourselves. We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the rare case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In either case, we will always contact you straight away.
Shipping And Handling Orders are usually shipped within 24 business hours of payment and you will be notified when your order is dispatched. Your order will be shipped with insurance, to protect against loss or damage in transit.
Delivery Schedule We always aim to dispatch as soon as possible. Please see our Delivery information page for further information about delivery times.
Back Orders If your item is not in stock, we will create a back order for you. You always have the option to cancel if you would rather not wait.
Credit Card Security Credit card details are never seen by any party other than our chosen payment service provider. Both our website and PayPal's checkout system use secure 128 bit encryption.
Guarantee We love the products we sell - so much so that we can confidently guarantee your complete satisfaction. All of our products come with a 30 day no quibble guarantee, just in case you change your mind. All we ask is that the product is returned to us in the same perfect, unused condition in which it was received. Should the product prove to suffer a manufacturing fault, you are fully covered by the manufacturer's warranty. We are always happy to help arrange a return to the manufacturer or distributor if you would prefer.
Reaching Us If you need to reach us, please call us on 020 8997 6903 or use the 'Contact us' page.