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Delivery | Postage | Receipt of Order

How much is UK Delivery?

Delivery within the UK is FREE on all orders £15 or more -- we think that's a pretty good offer as offers go! What's more (wait for it....) we sometimes offer FREE NEXT DAY delivery too! (Can you tell we're excited about all of this free delivery??!!) Follow us on social media if you want to stay in touch and be the first to know about our great offers and promotions. 

 

If my order doesn't qualify for free delivery, how much will shipping cost?

The cost of delivery is based on the weight of your order and will be stated in full before you complete checkout. There are no hidden charges.

From time to time we offer FREE worldwide shipping promotions with no minimum order total. Obviously this is pretty awesome, so sign up to our newsletter and follow us on social media if you want to know when we do this.

I've paid for my order - when will my goodies arrive?

We know how exciting this is! You pay for your lovely bits of stationery and you proceed to sit by the window every morning, jumping at the very sight of the postman! smiling eagerly (or maniacally?), just willing him / her to walk up to your door and deliver your order already!

Okay, so maybe not *that* excited (I know we all have lives and jobs and the washing up to do...) but we understand that you want your order quite quickly. Well, this does depend on the type of postage service you have selected at the checkout and how quickly your postman / courier gets your order to you.

Below we've listed our delivery options and some useful information:

FREE UK SHIPPING

ROYAL MAIL 48 - £4.07

ROYAL MAIL TRACKED 48 HOUR - £5.40

ROYAL MAIL TRACKED 24 HOUR £7.19 - order cut off time 12pm

DPD NEXT DAY £9.59 - order cut off time 12pm

ROYAL MAIL INTERNATIONAL - Parcel & tracked with up to £100 cover (EU)

DPD 2 DAYS - £22.20

 

If I'm not home to sign for my order, what should I do? 

It's understandable - we're all out working or tending to our little ones, or getting on with whatever commitments we have throughout the week. So we cant be expected to stay home all day waiting for the postman to turn up - right, so what happens if he / she does and you're not home?  

The postie will leave a calling card. It's usually called a 'While You Were Out' card in the UK and an 'Attempted Delivery' card in Europe and the rest of the world. This bit of card will give you two options: 1) Arrange for a re-delivery at a time that is convenient for you (you can do this for free over the phone or online) and 2) Collect the parcel from you local post office or your local depot. 
 
Parcels are usually held for several weeks before being returned to the sender (that's us). So please do make sure you re-arrange delivery or collect the parcel before this happens. We know that you've all got busy lives, what with jobs, exams, kids and social arrangements, and we understand this we really do, but it makes it easier for you (and us) if you're able to collect the parcel or arrange for it to be re-delivered before it is sent back to us. That way we won't need to charge you a second postage fee (we hate having to do this!) and you get your goodies a lot sooner! 
 
 
Any questions that aren't answered above? You know what to do, we're happy to hear from you. 

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Returns

Faulty goods, changing your mind or a wrong order

We want you to be completely satisfied with your purchase. If you're not for any reason at all, you're welcome to return all or any part of your order for a refund within 14 days from the date you received your order.

If you wish to return an item it's important to first create a return request from your account, or by contacting us. Once the request is open our warehouse will be expecting your return and the returned goods will be processed for a refund.

Some important things to know:

  • We can't be held responsible for goods which you send back to us, but which fail to safely arrive, so we recommend you use an option which offers tracking and or compensation which covers the cost of the goods being returned.
  • You are responsible for the cost of sending back the goods you wish to return.
  • Refunds will be processed back to your original payment method.

FAQs

Can I request an exchange rather than a refund?

Unfortunately we can only process a refund. You are welcome to place a separate order for the preferred goods.

Which address do I send the return to?

Once you've opened the return request we will inform you of the returns address. This may vary depending on the item so it's important to request a return first.