Delivery Options

We offer three methods of shipping for all UK customers:

1.Special Delivery | If purchased before 12pm Monday-Friday, will be dispatched on the same day. It is guaranteed to arrive the following working day between the hours of 8am-1pm and will require a signature upon receipt. If you purchase this delivery option, please ensure that either you (the recipient) or someone else is / are available to sign for the parcel on your behalf. You can expect your parcel to be delayed if you fail to sign for the delivery.

2. First Class | This is not guaranteed to arrive the following working day. As per Royal Mail's guidelines you will need to allow a minimum of 6 working days (from the date of dispatch) within which to receive your order. A signature will be required upon receipt except where the order is below £5. You can expect your parcel to be delayed if you fail to sign for the delivery, but you will receive a calling card from Royal Mail. This will usually allow you to collect the parcel or to re-arrange delivery for free. Please do not wait for the parcel to be returned back to us before letting us know that you have failed to collect it - Royal Mail will hold the parcel for at least 7 days before it is returned to the sender. A second delivery fee will be charged where an order has to be re-sent.

3. Super Saver | This is the slowest method of postage. We use the most cost effective method to deliver your order to you so that we can continue to provide this service. Where your order is shipped immediately (or very shortly) after it is purchased, please assume that it has been sent using 2nd class. This service can take up to 10 days to arrive. If your order is shipped within 3-5 days after it is purchased, please assume that it has been sent 1st class, in which case please see point '2. First Class' above, for more information.


If you are purchasing from outside of the UK, the following shipping options will be applicable:

1. If you are ordering from the following countries listed below, your order will be sent using Airsure®.

Airsure® is generally a day faster than standard Airmail. Please note that Airsure® is an upmarket mail, not a courier service; this means we cannot provide a guaranteed or certain delivery time. You must allow 10-14 working days for items to arrive at European destinations and 14-25 working days for the rest of the world.

Countries qualifying for Airsure®
1. Andorra
2. Austria
3. Belgium
4. Brazil
5. Canada
6. Denmark
7. Estonia
8. Finland
9. France
10. Germany
11. Hong Kong
12. Iceland
13. Irish Republic
14. Liechtenstein
15. Luxembourg
16. Malaysia
17. Netherlands
18. New Zealand
19. Portugal
20. Singapore
21. Spain
22. Sweden
23. Switzerland
24. USA

Click here for a round up of any issues which may be affecting mail services to and from countries around the world. This information is kept as up-to-date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.


2. If your country is not listed above then your order will be sent using International Signed For. This service will require a signature upon delivery - if you fail to sign for the parcel, you will be left a notice and you must personally collect your order from your local post office / depot. Please do not wait for the parcel to be returned back to us before informing us that you have failed to sign for / collect it. A second delivery fee will be charged where an order has to be re-sent.

The countries from which we often receive enquiries regarding delivery times, are listed below:

AUSTRALIA
Please allow 21 days within which to receive your parcel

BRAZIL
Please allow between 21 - 28 days within which to receive your parcel

RUSSIA
Please allow between 21 - 28 days within which to receive your parcel

Click here for a round up of any issues which may be affecting mail services to and from countries around the world. This information is kept as up-to-date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.